Return

RETURNS

Easy exchanges and returns

You can contact us by calling 0730524703.

RETURNS

Return conditions: as per the commercial terms agreed upon in the sales contract.

Hermosa products may be returned up to 14 days after they have been delivered or during the term specified in the contract under the following conditions:

·       They must still have all their tags on (both textile and cardboard tags);

·       They must present no signs that they have been worn or washed;

·       They must be packed in their original packaging or in a similar manner so as to avoid any potential damages in transit;

·       The entire batch must be returned.

Once we receive your parcel, we will check the products inside in order to make sure that they meet the conditions outlined above. If the returned products do not fulfil the aforementioned conditions, we reserve the right to refuse your return.

The refund will be paid as per the terms agreed upon in the sales contract.

If you received a different product compared to what you ordered or an item happens to have defects, you can contact us within 24 hours of having received the parcel by e-mail at vanzari@hermosa.ro or by phone at 0730524703 and we will do our best to fix the issue.

WARNING! If you have paid for the products via credit card, the refund will be credited to the account that the payment was made from (the account associated with the aforementioned card).

Our delivery partners are DPD and DHL.

Our return address is the following:

SC CASA HERMOSA SRL

Str. Calea Galati nr. 86, Braila, Romania

J09/2124/1994

CUI: 6873926

vanzari@hermosa.ro