Privacy Policy

Introduction

HERMOSA OFFICE CENTER SRL, henceforth also simply named HERMOSA, as author, owner and administrator of the Hermosa.ro website, respects the private nature and security of the information you provide while using this website, including, but not limited to, personal information. It is to this end that the present privacy policy was created and implemented. Your accessing/visiting this website is governed by our terms & conditions and our privacy policy.

Your accessing it implies that you have agreed to both of them. These facts represent the entirety of the contract between the two parties. Hermosa reserves the right to change and update, at any point in time, the information on the Hermosa.ro website, its terms & conditions and the present privacy policy without any prior notification. For that reason, we kindly ask you to visit this page every once in a while and consult the terms & conditions that you have agreed to.

The terms & conditions below apply to all websites under the domain “Hermosa” and to all those whose author/owner/administrator is HERMOSA OFFICE CENTER SRL. All of these websites (in their current or future iterations), as well as the Hermosa.ro website will be called, either individually or collectively, Site or Sites in the following.

In the present document, singular nouns include their plurals, plural nouns include their singular forms, masculine words include the feminine, too, and feminine words include their masculine counterparts. Hermosa commits to protecting its customers’ privacy and takes its responsibility of keeping its customers’ data secure seriously. We will be clear with regards to the data we collect and the purposes we use it for.

The present Policy outlines the following:

1. What types of personal data we collect and process about you as a customer and as a result of your browsing our site and making use of our online services;

2. How we obtain these data;

3. What we do with your data;

4. How we store these data;

5. Who we transfer/disclose these data to;

6. What we do to respect your data protection rights;

7. How we respect legislation regarding the protection of data.

All personal data is collected and processed in accordance with legislation regarding the protection of personal data applicable in Romania and in the EU. “HERMOSA”, as a data operator, henceforth named “us”, “ours” or “HERMOSA”, in this privacy policy, refers to HERMOSA OFFICE CENTER SRL. This trading company is registered in Romania, at the Braila Trade Register with the number J09/186/2008 and has the VAT number RO233352421. Its headquarters are in Braila, at the address Calea Calarasilor nr. 86. SC HERMOSA OFFICE CENTER SRL is the “data operator” of all the personal data we collect and use from our customers insofar as Romanian legislation and EU Regulation 679/2016 regarding the processing of personal data allow.

What types of personal data we collect: Personal data refers to any kind of information that can be traced back to either an identified or identifiable person (the subject). Personal data includes all types of direct or indirect data (that is, processed alongside other data) that refers to a subject person, such as their name, date of birth, addresses, e-mail addresses, phone numbers etc.

Hermosa.ro collects the following data from individuals: Name and surname, contact details (e-mail address, post address, phone number and other such contact details) and date of birth, but only with the customer’s consent (consent regarding receiving informational bulletins from SC HERMOSA OFFICE CENTER SRL, Hermosa.ro, newsletters or text messages).

Passwords, their hints and other security data that you use to authenticate as a customer and to access your account. Data about your device and about the way you use your device to interact with our products. Data about the features you use, the products you buy on hermosa.ro and the webpages you visit. Data about the device you are using to connect to the Internet and the network you are connected to in order to browse our products.

This data includes data about the operating system and the apps you have installed on your device, including the product keys used to activate the aforementioned software. This data also includes your IP address, your regional settings and your language settings.

The data we collect through the “Send us a message” chat button. You agree to allow us to collect all this data when you register as a customer (that is, when you create and account on Hermosa.ro, subscribe to the Hermosa newsletter or make an order on the Hermosa.ro website). Hermosa.ro collects the following data from individuals if you make an order as a legal person:

-The name of the legal person, their VAT code and fiscal code.

-Their registration number at the Trade Registry.

-Their full post address, delivery address, phone number and e-mail address.

-Information about their representative: Name, surname and phone number (when applicable).

-Consent regarding receiving informational bulletins from SC HERMOSA OFFICE CENTER SRL (via newsletter or text messages).

We do not collect personal data that is classified as sensitive data under article 9.1 of the EC REGULATION 679 passed on the 27th of April 2016. We do not collect any data pertaining to ethnicity, political opinions, religious or philosophical beliefs, your being part of any trade union, your genetic or biometric data, medical data or data about your life or your sexual orientation.

The principles we follow when protecting the data we collect:

-We collect personal data only for the explicit reasons we list in accordance with EC REGULATION 679 passed on the 27th of April 2016. We will not process this data in relation to any third parties in any other way;

-Your personal data will be accurate and, when it will be deemed necessary, updated;

-Our processing of your personal data will be done legally, fairly and with full transparency;

-All your personal data will be confidential and will be stored securely (in a way that will provide appropriate security);

-Your personal data will not be shared with third parties unless that will be necessary in order for us to provide the services that you consented to;

-Any person this policy applies to can request to access to their personal data and can ask for it to be modified or deleted. They may also choose to refuse or restrict our processing and sharing of their data;

Why we collect personal data

-To receive electronically-placed orders.

-To process electronically-placed orders. -To ship electronically-placed orders.

-To receive cash, bank transfers or payments made via credit cards.

-To process returns and solve claims.

-To inform customers and buyers regarding their accounts’ status, including their validation status, and the sending and invoicing of orders.

-To process cancellations or any other problems that might occur while/after placing an order.

-To send out newsletters and/or periodic notifications through electronic means (via e-mail or text message).

-To evaluate the market, keep track of sales and analyse our customers’ behaviour.

-To communicate with our customers via the chat box and the Contact tab.

SC HERMOSA OFFICE CENTER SRL may share its customers’ personal data with our partners, but only under a privacy policy signed by them and only for the aforementioned purposes. These policies guarantee that these data are kept safe and that they are shared only for the aforementioned purposes and according to applicable laws to the following: shipping solutions providers, marketing solutions providers, insurers, payment services providers and to partners offering telemarketing or other similar services offered by companies we partner with for the purpose of developing joint sales programmes on the market we are a part of.

Our customers’ personal data may also be disclosed to the Prosecutors’ Office, the Police, courts of law and to other institutions of the state, all on the basis of legal regulations, within their scopes and only following specific requests for their being provided.

How we use your personal data:

SC HERMOSA OFFICE CENTER SRL – Hermosa.ro uses personal data only for the purposes it was collected for and stores it strictly for as long as it is necessary for the aforementioned purposes. SC HERMOSA OFFICE CENTER SRL – Hermosa.ro only stores its customers’ data as long as their accounts are active for any of the purposes outlined above.

Only SC HERMOSA OFFICE CENTER SRL employees can access the customers’ personal data. These employees’ contracts oblige them to protect the customers’ data and to ensure that it is strictly confidential. The above are also applicable to any data operators that work with us or to any parties that have both the necessary authorization and a solid business justification for processing data.

If any user wishes to prevent their data from being disclosed to these companies, they may contact the DPO at dpo@hermosa.ro.

Where we keep your data

The personal data of Hermosa.ro’s customers are stored in the AWEBER.com database. The entity that accesses this database is ANANDA PR S.R.L., and www.hermosa.ro is hosted by SERVICII HOSTING S.R.L. (servhost.ro) under the terms of a web hosting contract. They are also stored in Hermosa.ro’s own database (intended for storing orders, billing and sending out orders on the company’s server). Lastly, they are also stored in the database we use to send out newsletters and notifications about products.

How data is collected

By filling out the fields of the Create an account and/or Order pages, the buyer accepts that his or her personal data will be stored in the Hermosa.ro database and consents clearly that this personal data will be stored, used and operated for the purposes listed above.

How long personal data is stored

SC HERMOSA OFFICE CENTER SRL – Hermosa.ro is allowed to operate personal data with your consent (in accordance with article 6 of EU Regulation 679/2016). Our users’ data will be kept for as long as it is deemed necessary for the fulfilment of the purposes outlined above or for a duration of 60 months from the user’s last interaction with SC HEROMSA OFFICE CENTER SRL – Hermosa.ro.

Who the present policy applies to

The policy applies to all current users whose data has already been collected, to new users who make an order for the first time after the Regulation has gone into effect (on the 25th of May 2018), who sign up for the newsletter or create an account on the Hermosa.ro website. Hermosa.ro has already sent an informational e-mail about these facts to all current users (whose data has already been collected after they placed orders in the past). Users who are under the age of 16 can provide us personal data only with a parent’s or a tutor’s consent.

How we keep your personal data safe

The personal data that Hermosa.ro obtains from its customers is processed securely. Furthermore, we take adequate technical measures to ensure that we protect your data from being accidentally destroyed or lost. We do the same in order to make sure that your data is not stolen, altered, disclosed or accessed by any unauthorized individuals, especially when their processing involves them being transmitted on a network. We also protect your data from being processed illegally. You may ask questions relating to the security of your personal data to the DPO (Data Protection Officer) at dpo@hermosa.ro.

Sharing your personal data

SC HERMOSA OFFICE CENTER SRL – Hermosa.ro guarantees that we will not share any of the data we collect with third parties, with the exception of our partners: URGENT Curier – for shipping orders, AWEBER.COM (accessed by ANANDA PR S.R.L.) – for e-mail marketing campaigns, Facebook Ads Manager – for social media campaigns, Google Ad Words – for e-marketing campaigns and NETOPIA S.R.L. (MobilPay) - for secure online transactions.

Accessing, modifying and deleting personal data

Hermosa’s customers have the right to request to have their data modified or deleted. They can also request us to stop sharing it or to restrict how we process said data.

We recommend our users and customers to inform us of any changes or discrepancies in their personal data in order to keep it up to date.

To browse or modify your personal data or to obtain information regarding your personal data (that is, if we ever stored or processed your data at the request of a third party), please contact our DPO (Data Protection Officer) at the following e-mail address: dpo@hermosa.ro. You should write the date on the request and sign it.

We remind you, once again, that signing up for the Hermosa.ro newsletter will enable you to find out about the latest promotions or sales regarding our products, benefit from loyalty programmes and browse your past orders, vouchers and any offers you might have received via e-mail or text message.

The rights of the Hermosa.ro user/customer are the following: To ensure you have full control over your information, you have numerous rights that you can exercise in order to manage what we do with your data.

By reading the present document, you have become aware of the fact that the following required-by-law rights are granted to you:

- You have the right to be informed about your data and to access it: Hermosa.ro allows you to browse information regarding the personal data we store, both in your account’s details and on demand.

- You have the right for your data to be amended or modified: Hermosa will amend/complete or modify any erroneous personal data if you let us know what is wrong.

- You have the right to ask for your personal data to be deleted: You may have your personal data deleted if you send a written request to Hermosa.ro via the methods provided to you in the “Contact Us” tab. Inactive users’ personal data will be deleted if they haven’t interacted with Hermosa.ro in any way for 60 months.

- The right to freeze your personal data: in some legal cases that demand it, Hermosa.ro will freeze its customers’/users’ personal data, should they request it.

- The right to withdraw your consent: You may withdraw your consent regarding us operating your data at any point in time. We will still process your personal data within the legal boundaries until your consent is withdrawn.

- The right to refuse to have your personal data be processed: You may refuse to have your personal data be processed starting from at any point in time, provided our processing of your data is in conformity with the legal justifications enumerated in article 6 (1e or 1f) of EU Regulation 679/2016. If you refuse to have your personal data be processed, we will cease their processing on the condition that there are no legitimate and imperious reasons to keep processing it. Processing your personal data for direct marketing purposes will never be an imperious and legitimate reason to us.

- The right to browse your personal data: At your request, Hermosa.ro will provide you the personal data we collected from you in a commonly-used format that allows for other further modifications.

- The right to address a regulatory authority: If you think any of your rights have been violated by Hermosa.ro, you may file a claim to the data protection authority: The National Supervisory Authority For Personal Data Processing, www.dataprotection.ro You can exercise any of the rights listed above by sending us a signed written request containing the date it was written on as an attachment at the following e-mail address: dpo@hermosa.ro or a signed request containing the date it was written on by post or by courier at the address listed in the “Contact Us” tab.

Mentions: Attention! Refusing to provide Hermosa.ro the data we require to place an order will result in an impossibility to send the order out, to conclude the remote contract and to have your products delivered to you.

Should you modify, through the forms available on our website, your personal data while there are orders en route to you, those orders will still follow the first set of information you have provided when checking out and their delivery will proceed regardless of what the amended information says. If you choose to disclose such information to third parties, they are wholly responsible for their actions. In such a situation, Hermosa is not liable for any damages occurring against you.

Contact: Should you want to exercise any of your rights or should you have any questions regarding the way Hermosa.ro manages personal information, please contact us at the address and/or phone number listed in the “Contact Us” tab or at the following e-mail address: dpo@hermosa.ro - Unsubscribing or deleting personal data at your request: If you wish to stop receiving updates and promotional offers from us or if you subscribed to our newsletter by mistake, you may click on the “UNSUBSCRIBE” button at any point in time.

Once you have chosen to stop receiving these sorts of updates, your personal data will no longer be processed for direct marketing purposes. If you want to be permanently deleted from our database, please send us a notification at dpo@hermosa.ro or contact our DPO via post at the address HERMOSA S.R.L., Str. Calea Galati nr. 86, Braila.

Once you have sent out a notification, all your personal data (name and surname, full postal address, full delivery address, phone number, e-mail address and your consent regarding receiving informative bulletins, a newsletter or text messages from Hermosa.ro) will be permanently deleted from our database.

The present Privacy Policy was last updated on 01.04.2023. Thank you for your understanding! The SC HERMOSA OFFICE CENTER SRL team.